Optimizing Claims Workflow using BPMN, 7PMG, and Process Automation
Project Overview
This project focused on analyzing, modeling, and redesigning the car insurance claim registration process for a fictional insurance firm. The goal was to enhance efficiency, customer satisfaction, and automation readiness.
We followed BPMN best practices, applied 7PMG guidelines, calculated process cycle times, and implemented redesign strategies using Reijers & Mansar’s techniques. Finally, we proposed automation through a five-step framework.
Contributors
- Tamim Hasan
- Sherina Ruth Kuntla
- Ezekiel Jesudoss Samson Kamalanathan
My Contributions
- Redesigned the claims process with exception handling for withdrawal requests
- Ensured 7PMG compliance in BPMN diagrams
- Calculated cycle time estimations for two core sub-processes
- Led part of the automation strategy using a five-step BPM method
- Refined activity naming, flow structures, and gateway logic
Tools & Methodologies
- BPMN (Business Process Model and Notation)
- 7PMG (Seven Process Modeling Guidelines)
- Devil’s Quadrangle Analysis
- Process Redesign Heuristics (Reijers & Mansar)
- Automation Framework (5-step method)
tamimhasan.me 